Got a Question? We're Here to Help!
- Will I receive my order before Christmas?
Yes, If you order before 6th December. Shipping times are estimates only though. Unfortunately we cannot guarantee delivery by a certain date if there are delays. We do not offer returns for delays or late shipments Refer to our shipping policy for more information. https://themagicprincess.com/policies/shipping-policy
- What is your cancellation/return/exchange policy?
We have a strict return policy. Any cancellations must be made within 24 hours. We only offer returns for faulty or damaged products. Refer to here for more details: https://themagicprincess.com/policies/refund-policy
- What size are the Tutus?
Our Tutus are One Size Fits All. They are suitable for 2 to 8 year old children, the skirt is designed to stretch and fit children between the height of 90cm-135cm. Waist size stretches from 38-70cm / 15-27inch Length of tutu is 28cm
- How do I turn the Tutus on?
There is a switch on the waist part of the tutu which you have to feel for the sliding switch. That will allow you to turn the lights on.
- Can I Choose 3 Different Colors?
Yes you can! Just add 1 color at a time then head back to the product description or our home page and add a 2nd color. Repeat the process a 3rd time to claim the Buy 2 Get 1 FREE Offer.
- Are the Tutus safe?
The tutus contain a small circle lithium battery to power the LED lights. There is not enough power in the batteries for the tutus to overheat or to ignite.
Our tutus are made out of premium rayon and polyester material. They are no more dangerous than other clothing items. Of course, no clothing item should be placed near or in a flame. Please use common sense.
We insist that tutus only be worn by children when under parental supervision. Although the battery is in a sealed pocket within the tutu, please ensure that children do not fiddle with the battery or wires or place them in or near the facial region.
- Can I wash the tutus?
As they tutus contain led lights and a battery Cleaning is only recommended by hand with a damp sponge. Tutus can be aired outside to dry.
- Where is my order?
Please note: Due to increased demand in our products we are currently experiencing a shortage of stock. This can unfortunately affect our shipping times. Please allow up to 15 business days for delivery. Shipping times are estimates only. During sale periods it can be longer. We apologize for any delay and inconvenience caused. Please be patient and keep this in mind before emailing us.
- I didn't receive an order confirmation
Double check your inbox, including your junk mail. There's a chance that we tried to send it to you and it bounced back. Email us and we will be happy to send it to you again
- I paid for 2 tutus and didn't receive the 3rd free
If you only added and paid for 2 and forgot to add the 3rd, please email us with your color choice for the 3rd tutu.
- I've read all of these and still need help